Got questions? This way.
Find answers to common questions about our electrical services. We aim to provide you with clear and helpful information about safety, pricing, and what to expect.
General questions:
This section covers general information about our business, including the services we offer, our service area, operating hours, and how to contact us for further assistance.
Houston Electrical Pro serves the Greater Houston area, including Houston, Katy, Sugar Land, The Woodlands, Pearland, Spring, Cypress, The Heights, and surrounding communities. We don't have a physical storefront—our licensed electricians come directly to your home or business. Our electricians are located throughout the Houston metro area for fast response times, including emergency electrical service.
We're available Monday through Friday from 8:00 AM to 8:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 10:00 AM to 5:00 PM. Same-day service is available for urgent electrical repairs during business hours. Emergency electrical service for dangerous situations (sparking outlets, burning smells, power outages) is available 24/7—call us immediately and we'll dispatch a licensed electrician as quickly as possible.
You can reach us several ways: Call us at (713) XXX-XXXX during business hours, email us at info@houstonelectricalpro.com, or fill out the contact form on our website. We respond to all inquiries within 1 hour during business hours and within 24 hours on weekends. For electrical emergencies (sparking, burning smell, no power), always call—don't email. Calling is the fastest way to get emergency electrical service.
Yes, absolutely. Every electrician in our network is licensed by the Texas Department of Licensing and Regulation (TDLR), carries liability insurance ($1M minimum), and has passed background checks. We verify licenses, insurance, and credentials before adding any electrician to our network. You can request proof of licensing and insurance at any time. Safety and professionalism are non-negotiable in our network.
Yes. We offer a 100% satisfaction guarantee on all electrical work. If you're not completely satisfied with our work, we'll redo it for free or provide a full refund within 7 days—no hassle, no questions asked. Additionally, our labor comes with a 90-day warranty. Equipment and parts warranties are provided by manufacturers according to their terms (typically 1-2 years). Your safety and satisfaction are our priorities.
Service details:
Learn more about our electrical services, pricing structure, licensing requirements, and what's included in every project.
We specialize in four main service categories: Electrical Repairs & Troubleshooting (outlets, breakers, wiring, lighting issues), Electrical Installations & Upgrades (panels, outlets, ceiling fans, generators, lighting), Home & Commercial Rewiring (whole-house rewiring, room additions, aluminum wire replacement, commercial buildouts), and EV Charger & Smart Home Electrical (Level 2 EV chargers, smart switches, energy systems). We serve both residential and commercial customers throughout Houston.
Pricing varies by project scope. Service calls typically cost $100-150 for diagnostics. Common repairs (outlets, switches, breakers) range from $150-500. Installations (ceiling fans, new outlets, lighting) range from $200-800. Major projects (panel upgrades, rewiring, generators) range from $1,500-15,000+ depending on complexity. We provide upfront, transparent quotes before any work begins—no hidden fees. Emergency service calls (after-hours) have higher rates ($175-250).
Yes. Many electrical projects in Houston require permits including panel upgrades, new circuits, generators, EV chargers, and major rewiring. Our licensed electricians handle permit applications, ensure all work meets code, and coordinate inspections with the city. We'll let you know upfront if your project requires a permit. Permit costs are typically $50-300 depending on project scope and are included in your quote. Unpermitted electrical work is illegal and dangerous—we never skip permits.
We work with all major electrical brands including: Square D, Siemens, GE, Eaton, Cutler-Hammer for panels and breakers; Leviton, Lutron, Legrand for switches and outlets; Tesla, ChargePoint, JuiceBox for EV chargers; Generac, Kohler, Briggs & Stratton for generators. We're brand-agnostic and install whatever meets your needs and budget. We can source equipment or install equipment you've purchased separately.
Yes. All labor is covered by our 90-day warranty. If you experience any issues with our installation or repair within 90 days, we'll come back and fix it at no charge. Electrical equipment warranties are provided by the manufacturer—typically 1-5 years depending on the product (panels, generators, EV chargers). We'll help you register products and assist with warranty claims if needed. Our warranty covers workmanship; manufacturer warranty covers defective equipment.
Yes. We offer 24/7 emergency electrical service for dangerous situations including: sparking outlets or switches, burning smell from electrical panel, complete power outage in home or business, exposed wiring or electrical hazards, electrical shock incidents, storm damage to electrical systems. Call us immediately at (713) XXX-XXXX—we'll dispatch a licensed electrician as quickly as possible. Emergency service rates are higher ($175-250 service call) but your safety is worth it.
Procedures:
Understand our electrical service process, from scheduling to completion, including what to expect during your appointment and how we ensure safe, code-compliant work.
Scheduling is easy: Fill out our online quote form, call us at (713) XXX-XXXX, or send an email to info@houstonelectricalpro.com. Tell us what electrical issue or project you have, where you're located, and your preferred timing. We'll provide an upfront service call fee or project quote and offer available appointment times—usually within 24-48 hours. Same-day service is available for urgent repairs. Emergency service is available 24/7.
Service time varies by project: Diagnostic service calls take 1-2 hours. Simple repairs (outlet, switch, breaker) take 1-3 hours. Installations (ceiling fan, new outlets) take 2-4 hours. Panel upgrades take 6-8 hours (one day). EV charger installation takes 4-6 hours. Whole-house rewiring takes 5-10 days. We'll give you an accurate time estimate with your quote so you can plan accordingly. Complex projects may require multiple visits.
Our licensed electrician will arrive within the scheduled time window, introduce themselves, and show you their license and ID. They'll assess the electrical issue or project, explain what needs to be done in plain language, and provide a price quote before starting work. Once you approve, they'll complete the work safely and to code, shut off power temporarily if needed, test everything after completion, and clean up the work area. We don't leave until you understand the work performed and your system operates safely.
Yes, someone 18 or older must be present during the entire service visit. Our electrician will need to access your electrical panel, confirm work locations, shut off power temporarily, and answer any questions. If you can't be present, you can authorize another adult (family member, property manager, tenant) to be there on your behalf. They must have authority to approve work and make decisions if issues arise.
To prepare for your electrical service: Ensure clear access to your electrical panel (remove stored items if needed). Identify the specific outlets, switches, or areas with issues. Secure pets in a separate room for safety. Save important work on computers (power may shut off temporarily). Have flashlights ready if work affects your lighting. If you purchased equipment (ceiling fan, light fixtures, EV charger), have it unboxed and ready. That's it—our electrician will handle the rest!
Yes. You can cancel or reschedule up to 24 hours before your appointment with no penalty. Just call us or send an email. If you cancel within 24 hours of the scheduled time, a $75 service call fee may apply to cover electrician scheduling costs. No-shows will be charged the full service call fee. For multi-day projects (rewiring, commercial work), we require 72 hours notice. We understand emergencies happen—contact us as soon as possible.
Contact us immediately at (713) XXX-XXXX or info@houstonelectricalpro.com. Describe the issue and we'll troubleshoot over the phone first—many problems can be resolved with simple guidance. If we need to send an electrician back, we'll schedule a visit at no charge if the issue is related to our work (within 90-day warranty). If the issue is equipment failure, we'll help you work with the manufacturer's warranty. Your safety is our priority—we'll make it right.